We process all orders within 1-2 business days. Once shipped, delivery typically takes 5-10 business days, depending on your location. You will receive a tracking number via email once your order is dispatched.
Once your order has shipped, we will send you a shipping confirmation email containing your tracking number and a direct link to track your package. You can also enter your tracking number on our 'Track Your Order' page on the website.
Our devices are designed to be gentle and effective for most skin types. However, if you have sensitive skin, eczema, rosacea, or any other pre-existing skin condition, we always recommend consulting with a dermatologist before using any new skincare tool.
We have a 30-day return policy. If you are not completely satisfied with your purchase, you may return the unused product in its original packaging within 30 days of the delivery date for a full refund or exchange.
Cleaning instructions vary by product, so please refer to your device's user manual. Generally, you should wipe the device head with a soft, damp cloth or alcohol wipe after each use. Do not submerge the entire device in water unless it is explicitly stated as 100% waterproof.
We sincerely apologize if you receive a defective or damaged item. Please contact us immediately at support@novarabeauty.shop with photos or videos of the defect or damage. We will arrange for a replacement or issue a full refund, including shipping costs.
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