Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund, your item must be in the same condition that you received it, unused, with all accessories, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a refund request, you can contact us at support@novarabeauty.shop. Please note that refunds will need to be sent to the following address:

Novara Beauty Returns
5343 Rishley Run Way , Mount Dora FL 32757-8017, United States

If your refund is approved, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.

You can always contact us for any refund question at support@novarabeauty.shop.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Refundable Items
Certain types of items cannot be refunded, including:

• Personal care goods (such as opened beauty tools, facial rollers, and skincare devices)
• Custom products (such as special orders or personalized items)
• Perishable goods (such as food, flowers, or plants)
• Hazardous materials, flammable liquids, or gases

We also do not accept refunds on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to request a refund for the item you have, and once the refund is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or request a refund within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with all accessories, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund, please contact us at support@novarabeauty.shop.